Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beavertonmilestonehobby@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beavertonmilestonehobby@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beavertonmilestonehobby@gmail.com.
**Return and Refund Policy for Beaverton Milestone Hobby**
Thank you for shopping at Beaverton Milestone Hobby. We are committed to providing you with a satisfying shopping experience, and we understand that there may be occasions when you need to return a purchase. Please review our return and refund policy below:
**1. Returns:**
**1.1 Eligibility:**
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- The return period is 7 days from the date of purchase.
**1.2 Non-Returnable Items:**
- Some items are non-returnable, including gift cards, downloadable software, and personalized or custom-made products.
**1.3 Return Process:**
- To initiate a return, please contact our customer service team at beavertonmilestonehobby@gmail.com/(989)-313-0545 to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
**1.4 Shipping Costs:**
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
**2. Refunds:**
**2.1 Processing Time:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.
**2.2 Partial Refunds:**
- In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
**3. Exchanges:**
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
**4. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund.
**5. Contact Us:**
- If you have any questions about our return and refund policy, please contact our customer service team at beavertonmilestonehobby@gmail.com/(989)-313-0545
We reserve the right to update and modify our return and refund policy at any time without prior notice. Please check our website for the most up-to-date information.
Thank you for choosing Beaverton Milestone Hobby. We appreciate your business.